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Differences:
Look, Fields to fill
internal:
- more categories available (I think this can be managed through groups)
external:
- add groups (doesn't matter if we see them internally)
An example situation is explained below:
A customer which can only access via username/password submits a bug. This bug will proceed through our support section (which will modify the bug) and b
by Geekrumper
- Suggestions
We are planning to use MANTIS internally and externally (for customers to report bugs).
Here are some functions that we would like to have;
external form (create/modify bug page for clients)
external list (a list of bugs which clients are available to track/watch)
internal/external feedback (We want to display different states/messages on a bug; one for internal purpose and the other for
by Geekrumper
- Suggestions
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